Key Features and Benefits:Enhance CRM resultsYou rely on Amdocs CRM for effective management of customer information to drive revenue opportunities, build positive customer relationships and streamline your business operations. Focused around the call center, Amdocs CRM is designed to integrate large amounts of customer information, allowing sites to provide superior service and support.Effective enterprise data management for Amdocs CRMDatabase archiving is an established best practice that segregates inactive application data from current activity and safely removes it to a secure archive. Optim manages data at the business object or transaction level, such as historical cases, interactions, sites, contacts and more. Because Optim uses Amdocs CRM application logic and validation rules, you always maintain data and application integrity.Maintain seamless access to customer informationThroughout the information lifecycle, Optim enables seamless access to all Amdocs CRM data, whether current or archived. Opti